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RBS in Bottom Place of Banking League Tables

Rankings from the Competition and Markets Authority have shown Royal Bank of Scotland (RBS) to be bottom of banking league tables. According to rankings, less than half of RBS customers have said they would recommend the banks customer service to their family or friends. RBS have come joint last with Clydesdale in the personal banking table, and solo last of...View Post

Extra £460m PPI Compensation Set Aside by Lloyds

Lloyds Banking Group has announced it has set aside a further £460m for Payment Protection Insurance (PPI) compensation. As the August 2019 deadline slowly approaches for reclaiming PPI, it seems lenders are ensuring they have enough provisions set aside to handle the expected surge of last minute claims that will be coming their way. Lloyds stated that up until August 2019, it...View Post

Ombudsman Complaints Relating to Loans Rise 40%

The Financial Ombudsman Service (FOS) has advised that complaints relating to borrowing have risen by as much as 40% in just one year. More and more concerns are being taken to the Ombudsman with relation to how lenders are treating their customers who have taken out high-cost loans and over one third of the complaints made have been upheld in favour...View Post

Payday Loan Compensation

Have you ever taken out a Payday Loan? If you have, you could be due compensation from the Lender you had this with. During April 2014, The Financial Conduct Authority (FCA) took over the regulation of the Payday Loan industry, and since then, the sector has found itself having to repay millions to its clients after it irresponsibly gave out loans. ...View Post

Government ‘Steps Up’ Crackdown on Loan Sharks

A government ‘crackdown’ on illegal lenders who are thought to be targeting vulnerable people is set to be stepped up. £5.5m has been set aside to fund investigations and prosecutions of those deemed to be “nasty lenders” and “lowlife crooks” by the Treasury. The money will also be used to fund support for the victims of these illegal lenders. In...View Post

FOS Allowing Computers to Decide PPI Complaint Outcomes

With the Payment Protection Insurance (PPI) claim deadline set for August 2019, more people than ever are attempting to claim compensation for the mis-sold product. However, it seems that the Ombudsman - who is supposed to be there to support claimants reach fair outcomes - is finding itself in more and more controversy. When a claimant and lender cannot agree on...View Post

EY Item Club Predicts Two Rises in Interest Rates for 2018

Forecasting body, the EY Item Club, have predicted that the Bank of England is likely going to raise interest rates twice this year, and twice next. Governor of the Bank of England, Mark Carney, stated that it is “likely” rates will rise this year, however, added that increases will be “gradual.” However, the forecasting body believes a ‘tight labour market...View Post

Boss of Barclays Faces ‘Conduct Breach’ Fine

Jes Staley, Barclays boss, is facing fines by UK regulators The Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA). Both regulators began their ‘probe’ into the conduct of Mr Staley a year ago, regarding the breaching of rules as he attempted to identify a whistleblower at the bank. Barclays stated that there is no suggesting that the accused...View Post

FOS to be Independently Reviewed

Shortly after Channel 4 aired the Dispatches documentary claiming to bring to light numerous issues with the Financial Ombudsman Service (FOS), FOS has announced it is to be ‘independently reviewed.’ The documentary suggested that employees at the Ombudsman were not sufficiently trained to deal with the complex cases they were handling, and that as a result of this, complainants lost out. ...View Post

Financial Ombudsman to Carry Out Independent Review of Complaint Decisions

The Financial Ombudsman Service (FOS) will be carrying out an independent review after an investigation by Channel 4’s Dispatches suggested that decisions were being made on complaints by staff who did not possess the required levels of training or knowledge. Accusations have been made that FOS has not made decisions on some claims correctly due to inadequate training of staff...View Post