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Below you can find some of our most Frequently Asked Questions. Click on a question to see the answer; or if you can't find an awser, enter your question (more than 1 word) in the box below to search our FAQ database.

Pension Claim FAQs

Do I need to use a claims management company?

You are not required to use a claims management company to pursue your claim. You have the right to claim direct to your adviser, or to use the Financial Ombudsman Service ( to seek redress independently and free of charge.

How do I know if I was mis-sold a pension?

The first step is to complete the 15 second Pension Test. We will quickly & easily assess whether you can claim and start the ball rolling. We take away the stress and hassle of attempting to make a claim by yourself.

How much does it cost to make a pension claim?

We work on a No Win No Fee basis so if we are not successful there is no cost to you. We charge 30% plus VAT on any benefit you receive as a result of a claim.

Was I mis-sold a pension?

If you were encouraged to transfer your money from a workplace pension into a different scheme your pension could be mis sold.

If you were approached by text, email or cold call to transfer your pension, you may be a victim of mis-selling.

Tax Refund FAQs

Can you claim back tax paid on PPI refund?

You can only reclaim PPI tax going back four tax years, as well as the current one.

How long does a PPI tax claim take?

One of the main reasons why it is essential to get your claim in as quickly as possible is due to the amount of time needed to make a claim. Normally, it would take around 6-8 weeks to get a pay-out from HMRC however due to the COVID pandemic HMRC are advising that PPI tax refunds can take up 28 weeks.

How much do you charge for my PPI tax claim?

Where your rebate is successful, we will be entitled to a fee payable by you of no more than the greater value of either 30% plus VAT of the tax rebate amount or £25 plus VAT. Where the value of the rebate received from HMRC falls below £25 plus VAT, FTR will limit our Fee to the total amount of the rebate received.

Why can I claim back PPI tax?

When you received a PPI refund you would have received interest on your payment. Your bank will have deducted tax from the payment and you received the balance as redress. However, if the total interest you've earned from your savings and the PPI statutory interest is less than your personal savings allowance, you can claim all PPI tax paid back.

Why choose us for claiming your PPI tax?

The process for claiming back the tax deducted from your PPI payment can be a little confusing as it involves opening a Government account and completing pages of questions unrelated to your PPI tax refund claim. We offer a simple online process without the need to complete long online forms or additional paperwork. Your claim instantly lodged with HMRC and you just need to wait for the cheque to arrive.

Packaged Bank Account FAQs

How Do I Know if I Have a PBA?

If the name of your bank account is something such as Silver, Gold, or Platinum, then the chances are this is a PBA. You can also identify this by looking at your bank statements and checking if a monthly fee is charged to you from your bank; this could be for your bank account.

Is PBA the Same as PPI?

No, PBA and PPI are two different products which were sold to cover different things. Whereas a PBA is sold to customers through the various benefits it offers, PPI is an insurance product sold to customers with credit accounts to cover repayments should they be unable to make these due to things such as redundancy or illness. A PBA is a bank account which has been upgraded; PPI is an insurance product attached to a credit account.

What is a Packaged Bank Account?

A Packaged Bank Account, or PBA, is an account with a bank where the customer is required to pay a fee each month. This fee usually ranges from £5 - £30 and provides the customer with certain benefits for paying it. These are things such as mobile phone insurance, travel insurance and vehicle breakdown insurance. These accounts were often given names such as Silver, Gold or Platinum Accounts to make them more attractive to consumers.

Why Were PBA’s Mis-sold?

PBA’s were found to have been mis-sold for various reasons. One of the main reasons was that banks ran incentive schemes for their sales staff, meaning that the more PBA’s they sold, the higher the bonus they would be rewarded.

Payday Loan FAQs

Common Complaint Points

The most common complaint points for PDL claims are:

  • Income and expenditure and credit history were not thoroughly checked
  • Vulnerabilities and mental health were not checked
  • No checks were done when extending the loan to ensure this was affordable
  • Not told how to make a complaint

Though these are the most common, the above list is not all complaint points that we hear from our clients.

How Long Does a Payday Loan Claim Take?

The lender has 28 days within which to acknowledge receipt of the claim, they are then required to provide a final decision within 8 weeks.

What is a Payday Loan (PDL)?

A Payday Loan is a loan of a relatively small amount that is designed to help ‘tide’ the borrower over till their payday. The loan will be paid into the borrower’s bank account and the full amount – including interest and any charges – must be paid back at the end of the month. Though these loans were and are highly convenient, they came with high interest attached and were also often mis-sold.

What is the Process for Making a Claim?

You can begin a claim on our website by entering the lender names and a few personal details. You will then be presented with a short questionnaire regarding your PDL. This questionnaire aims to identify information regarding the sale of the PDL and your circumstances at the time of borrowing. A Letter of Complaint (LOC) will then be created and sent to the lender who will acknowledge receipt of the complaint within 28 days. The lender will then aim to come to a final decision within 12 weeks. If for any reason the lender requires a longer time period to investigate your claim, we will inform you of this as soon as is possible.

Why Should I Make My Claim with You?

We are an experienced Claims Management Company with a reputable process. We possess the required skills and knowledge to deal with your claim, and we also have good working relationships with the majority of lenders.