This Agreement forms a contract between you the ‘Client(s)’ and Fast Track Reclaim (FTR). Fast Track Reclaim is a trading name of Quickly Finance Limited whose address is Fast Track Reclaim, Fast Track House, Pearson Way, Thornaby, Stockton on Tees, TS17 6PT. You should not sign this contract until you have read the agreement and services that FTR provide, including any fees payable to them. Please note that you have a 14 day cooling off period to withdraw from the contract. ‘Instruction’ means your instruction to us to commence the services contained within these Terms, Your instruction is given once you provide your signature on our web form or via a wet signature on this form. Once you provide FTR with your instruction you agree to and are bound by the FTR Terms and Conditions.
1.1 These are the terms on which FTR agrees to provide the Claims Service and you agree both to be bound by them and to acknowledge them once we have received your instructions to proceed with your claim(s).
1.2 FTR will assist with your claim on a 'No Win No Fee' contingency basis.
1.3 You are aware that you could approach HMRC directly at no cost.
1.4 We will not process your claim until we receive your instruction.
1.5 The Questionnaire is to allow us to provide HMRC with the information required for your claim(s).
1.6 You agree to answer all questions honestly and to your best ability and understand that FTR are in no way responsible for any incorrect information you provide. You understand that you will take full responsibility for this.
1.7 Once your instructions have been received FTR has the right to deal exclusively with the claim(s), unless otherwise agreed in writing by you and FTR.
1.8 You understand that any successful claim(s) will be subject to fees as set out in Clause 2.
1.9 You will deal promptly with requests by FTR for authority, information, documents or further requests that FTR might make.
1.10 You will inform FTR promptly of any relevant matters affecting the claim(s), such as direct contact from HMRC requiring our attention.
1.11 FTR will use reasonable endeavours to obtain compensation for the claim(s pursued.
1.12 FTR will promptly notify you if FTR decides not to pursue your claim(s) and cancel this Agreement under Clause 6.
1.13FTR will promptly notify you of the claim(s).
1.14 If the claim is unsuccessful, FTR will endeavour to inform you.
2. FTR FEES
2.1 No fees will be charged to you in respect of an unsuccessful claim. Where a claim is successful, FTR will charge a contingency fee representing no more than 30% plus VAT at the prevailing rate (currently 20%) in respect of any redress/compensation/goodwill payment recovered on your behalf. The contingency fee of 30% plus VAT is calculated before any applicable tax payment/deduction of which you are liable. Under no circumstances will you be required to pay more to us than this amount.
Tax Refund: £1000.00
Fee charged @ 30%: £300.00
VAT @ 20%: £60.00
Total Fee (Fee + VAT): £360.00
Consumer Receives: £640.00
2.2 Where fees remain unpaid and FTR are forced to either take court action or appoint a debt collection agency to recover outstanding monies, FTR reserve the right to increase the amount owed by an amount equivalent to the cost of that recovery. A court may also award additional cost and/or statutory interest at the rate of 8% above Bank of England.
3. REGULATORY BODIES
Fast Track Reclaim is a trading name of Quickly Finance Limited who are authorised and regulated by the Financial Conduct Authority FRN836013.
4. CONCERNS ABOUT OUR SERVICE
FTR operates an internal complaints procedure for the resolution of complaints regarding services provided by our claims management department. In the event that you have a complaint about the service which we provide, please write to: Complaints Department: Fast Track Reclaim, Fast Track House, Pearson Way, Thornaby, Stockton on Tees, TS17 6PT
Alternatively you may register your dissatisfaction via email to email@example.com, or via the telephone on 0333 212 1265. We will acknowledge your complaint within 5 working days and advise you of how we plan to resolve your concerns at the earliest opportunity. A copy of our Internal Complaints Procedure can be found in our Customer Information, and is also available upon request.
If you remain dissatisfied, you may refer your complaint to the:
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.
Email : firstname.lastname@example.org
Telephone: 0300 555 0333
This agreement will be effective from the date you give your instruction to FTR to proceed with your claim. By giving your instruction you agree to be bound by these Terms and Conditions until such a point that the contract is terminated or your claim is brought to a final conclusion.
If you have any queries relating to these terms and conditions then please contact us on 0845 459 8895 before signing.
6.1 Once you have provided your instructions to FTR and the claims process has begun you may terminate this agreement with FTR in writing at any time via post or email. No cancellation fee will be charged if you decide to terminate this agreement prior to the claim being successful. Your claim is deemed successful if we receive an offer from the HMRC. Upon signing this agreement you will have 14 days to cancel the agreement without any consequence or charge. This process is known as ‘cooling off’, and where FTR are instructed to do so, they will acknowledge that the agreement has been terminated in writing.
6.2 You acknowledge that once a claim has been successful or you receive any benefit from instructing FTR to bring a claim, you will be liable to pay the contingency fee as set out at clause 2 opposite. Termination of this agreement following such success will still incur the appropriate fee as outlined in clause 2 of this agreement.
6.3 In some cases, FTR may decide that they are unable to continue to act for you. Examples of where this may occur are: if FTR cannot obtain clear instructions from you; if they believe that they will not be successful in your claim, or; if they have been given misleading instructions or information from you.