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Payday Loan
Terms & Conditions

This Agreement forms a contract between you the ‘Client(s)’ and Fast Track Reclaim (FTR). Fast Track Reclaim is a trading name of Quickly Finance Limited whose address is Fast Track Reclaim, Fast Track House, Pearson Way, Thornaby, Stockton on Tees, TS17 6PT. You should not sign this contract until you have read the agreement and services that FTR provide, including any fees payable to them. Please note that you have a 14 day cooling off period to withdraw from the contract.


1.1 These are the terms on which FTR agrees to provide the Claims Service and you agree both to be bound by them and to acknowledge them once we have received your instructions to proceed with your claim(s).

1.2 FTR will pursue a claim for mis-sold payday loans against the lender on behalf of you for all financial products. FTR will also provide updates on the progress of the claim, which will be undertake on a 'No Win No Fee' contingency basis. FTR will only progress claims which appear to have sufficient grounds to justify making a claim from the information provided to FTR by you.

1.3 This complaint will be handled within Resolution Rules as specified by the Financial Conduct Authority (FCA), you are aware that you could complain directly to the Company at no cost, with the ability to take matters further with the FOS or Court.

1.4 We will not process your claim(s) until we receive your instructions. You can provide your instruction by completing the lender questionnaire over the phone, online or returning this letter of authority.

1.5 The Lender Questionnaire is to allow FTR to investigate the existence and merits of the claim(s).

1.6 When you instruct and authorise us to make a claim on your behalf you agree to us contacting the 3rd parties that we need to in order to make and manage that claim. You agree to us sharing with them the information you have provided to us and also collecting and processing the information we receive from them.

1.7 Once your instructions have been received FTR has the right to deal exclusively with the claim(s), unless otherwise agreed in writing by you and FTR.

1.8 We may, at Our discretion, extend the claim to cover any other loans that you have taken with the lender if others are revealed. In such circumstances, any successful claims will be subject to fee(s) as set out in Clause 2.

1.9 You will ensure that any information provided is accurate and true to the best of your knowledge.

1.10 Where we believe that a loan may have been mis-sold to you, we will submit a detailed claim to the Company and/or the FOS upon your instruction(s).
In certain circumstances where we consider it is in your best interests to do so we may refer your claim to Solicitors, Joseph James Law, Solicitors Regulation Authority number 628597, for them to instigate legal proceedings on your behalf. Your Solicitor will act on a ‘No Win No Fee’ agreement providing the case meets their criteria. Please note, your agreement with FTR would terminate at this point.

1.11 You will deal promptly with requests by FTR for authority, information, documents or further requests that FTR might make.

1.12 You will inform FTR promptly of any relevant matters affecting the claim(s), such as direct contact from the Company.

1.13 FTR will use reasonable endeavours to obtain compensation for the claim(s) pursued.

1.14 FTR will promptly notify you if FTR decides not to pursue your claim(s) and cancel this Agreement under Clause 7.

1.15 FTR will promptly notify you of the outcome of the claim(s).

1.16 If an offer of compensation is sent directly to you, you will notify us of this within 7 days, unless we notify you that we have received this information too. You will forward us a copy within 7 days of us asking you. We will provide a freepost address so that this will not cost you anything.


2.1 No fees will be charged to you in respect of an unsuccessful claim. Where a claim is successful, FTR will charge a contingency fee representing no more than 36% inc. VAT in respect of any redress/compensation/goodwill payment recovered on your behalf. The contingency fee of 36% inc. VAT is calculated before any applicable tax payment/deduction of which you are liable. Under no circumstances will you be required to pay more to us than this amount.

2.2 Should you receive and accept an offer for the balance of a credit agreement to be written off, or for redress/compensation to be offset against arrears, the fees will be calculated at 36% inc. VAT of the write off or amount offset.

Examples of the fee structure are set out below and can be explained further by contacting our office directly:

Example A: Compensation is paid in full

  • Total compensation: £3000
  • Of which award is £3000
  • Fee charged @ 30% £900
  • VAT@ 20% £180
  • Total Fee £1080
  • Consumer receives £1920
    (and no reduction in load as it is already paid off in full)

Example B: Compensation includes redress amount awarded to claimant with loan and future installment deduction (tax chargeable on 8% interest).

  • Total compensation: £3000
  • Of which award is £1500
  • Loan reduction: £1500
  • Fee charged @ 30% £900
  • VAT @ 20% £180
  • Total Fee £1080
  • Consumer receives £420
    (and a reduction of £1500 in future loan installments)

Example C: Compensation is used to offset arrears consumer has on overdraft.

  • Total compensation: £3000
  • Of which award is £0
  • Set off arrears: £3000
  • Fee charged @ 30% £900
  • VAT@ 20% £180
  • Total Fee £1080
  • Consumer pays £1080
    (and a reduction of £3000 in their outstanding loan)

2.3 In the event that a fee due to us by you remains unpaid after 21 days then an administration charge of £50 will be added to the balance outstanding and late payment interest will be calculated at 8% per annum from the date that the fee became due until the date payment is made. Should FTR have to take steps to recover any fees due, you will be liable to pay any third party recovery costs incurred.

2.4 You must notify FTR if you have ever been in an IVA or Debt Management Plan. If example C above occurs, in which the full award is applied against any arrears, then FTR will be entitled to recover any fees as stated.

2.5 Where fees remain unpaid and FTR are forced to either take court action or appoint a debt collection agency to recover outstanding monies, FTR reserve the right to increase the amount owed by an amount equivalent to the cost of that recovery. A court may also award additional cost and/or statutory interest at the rate of 8% above Bank of England base rate.


You must provide all documents which you may have in your possession from the Lender or Broker which may assist in the preparation of the claim. You may also be required to provide proof of your identity and/or proof of address as required. You must complete all documentation and disclose all relevant information which is pertinent to your claim in a truthful manner, which is accurate to the best of your knowledge. You may be required to complete additional forms and information for the purpose of proceeding with a FOS claim.


Quickly Finance Limited is authorised and regulated by the Financial Conduct Authority FRN: 836013.


FTR operates an internal complaints procedure for the resolution of complaints regarding services provided by our claims management department. In the event that you have a complaint about the service which we provide, please write to: Complaints Department:
Fast Track Reclaim, Fast Track House, Pearson Way, Thornaby, Stockton on Tees, TS17 6PT.

Alternatively you may register your dissatisfaction via email to, or via the telephone on 0333 212 1265. We will acknowledge your complaint within 5 working days and advise you of how we plan to resolve your concerns at the earliest opportunity. A copy of our Internal Complaints Procedure can be found in our Customer Information, and is also available upon request.

If you remain dissatisfied, you may refer your complaint to the Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.
Telephone: 0300 555 0333


We will not process your Claim(s) until we receive your Instructions. By signing and returning the Letter of Authority you have provided your Instruction and agree to be bound by this Agreement.

If you have any queries relating to these terms and conditions then please contact us.


7.1 Once you have provided your instructions to FTR and the claims process has begun you may terminate this agreement with FTR in writing at any time via post or email. No cancellation fee will be charged if you decide to terminate this agreement prior to the claim being successful. Your claim is deemed successful if we send a Letter of Complaint and you go on to receive an offer from the lender which you accept. Upon signing this agreement you will have 14 days to cancel the agreement without any consequence or charge. This process is known as ‘cooling off’, and where FTR are instructed to do so, they will acknowledge that the agreement has been terminated in writing.

7.2 You acknowledge that once a claim has been successful or you receive any benefit from instructing FTR to bring a claim, you will be liable to pay the contingency fee as set out at clause 2 above. Termination of this agreement following such success will still incur the appropriate fee as outlined in point 2 of this agreement.

7.3 In some cases, FTR may decide that they are unable to continue to act for you. Examples of where this may occur are: if FTR cannot obtain clear instructions from you; if they believe that they will not be successful in your claim, or; if they have been given misleading instructions or information from you.